LeaseWorks Debuts Aeris PORTAL with Launch Customer FTAI Aviation
Company’s New Platform Advances Lessor’s Digital Transformation, Providing Unparalleled Convenience and Efficiency to Airline Customers
Edinburgh, United Kingdom – October 4, 2021 – LeaseWorks®, a leading provider of cloud- based solutions and support services to the aviation industry, kicking off its presence at the ISTAT EMEA conference held in Edinburgh, U.K., announced the launch customer, FTAI Aviation, a subsidiary of Fortress Transportation and Infrastructure Investors LLC (NYSE: FTAI), for its recently rolled out Aeris PORTAL™.
The new software product, which digitally transforms the ways in which lessors collaborate and exchange information with customers, is being deployed to enhance FTAI Aviation’s customer interaction through a digital experience.
“Digitization has brought new ways for lessors to engage customers and serve their demanding information needs 24×7,” explained Angela Balzano, LeaseWorks’ Director of Product Management. “User self-service experiences in the e-commerce world have set high customer expectations of being able to have the same information transparency while doing business.”
In response, lessors, like FTAI Aviation, are reinventing themselves through digital transformation, augmenting their capabilities to better serve the ever-increasing, real-time information needs of customers, while opening new opportunities to upsell, cross-sell and focus sales teams on closing deals rather than chasing the information demands.
Faced with an increasingly challenging operating environment, compounded by the ongoing effects of the pandemic, FTAI Aviation is strategically targeting digital growth to gain a competitive advantage among lessors as a technology centric leasing platform.
“At FTAI Aviation, we recognize the importance of providing customers with access to real time data. The Aeris PORTAL integrates our leasing platform and The Module Store in one location for customers to access,” explained David Moreno, Chief Operating Officer of FTAI Aviation. “We were looking to provide unparalleled convenience and efficiency to our customer base. We found that in the Aeris PORTAL.”
FTAI Aviation and LeaseWorks collaborated to implement the new portal solution, enabling the lessor’s customers to:
- Search for real-time asset inventory to streamline fleet planning;
- Submit utilization files electronically to cut down invoice turnaround times;
- Centralize invoice aging to bring transparency around payment delays; and
- View individual asset profiles, including shop visit information and MR funds allocations.
“With the automation and support of LeaseWorks’ digital platform, we now let customers find information on their terms – whatever they need and whenever they need it,” added Mr. Moreno.
Core to Aeris PORTAL is the capability to make it easier for lessors to bring commercial, contracts and technical teams together to deliver a unified digital experience for airline customers. The portal integrates LeaseWorks’ market-leading Asset and CRM products to deliver a self-service, data-centric tool to meet ever-increasing information needs — from furnishing data about asset availability for the marketing phase to executing aircraft returns.
“We are thrilled to expand our relationship with FTAI Aviation as the launch customer for Aeris PORTAL,” said Haseem Vazhayil, President & Chief Executive Officer of LeaseWorks. “Lessors have always been at the forefront in their approach to serve the time-sensitive and information needs of their customers. With Aeris PORTAL, they will be able to better serve customers spread across the globe, with a readily scalable, easy-to-use and customer-friendly digital platform.”
To read the FTAI Aviation client success case study.
About Fortress Transportation and Infrastructure Investors LLC
Fortress Transportation and Infrastructure Investors LLC owns and acquires high quality infrastructure and equipment that is essential for the transportation of goods and people globally. FTAI targets assets that, on a combined basis, generate strong and stable cash flows with the potential for earnings growth and asset appreciation. FTAI is externally managed by an affiliate of Fortress Investment Group LLC, a leading, diversified global investment firm.
About LeaseWorks
LeaseWorks®, a Portside company, provides cloud-based products and services to the aviation leasing community, with solutions for both lessors and airlines. Aeris MATCH™ helps lessors more quickly and effectively deploy their aviation assets with airlines around the globe. Aeris ASSET™ allows both lessors and airlines to manage the intricate details of aviation leases. These are the first two of a suite of products that will constitute a full-life-cycle portal for managing leased aviation assets. www.leaseworks.aero
Contact
For more information, contact:
Mark Shows
+1-203-663-3999
FTAI Aviation Enhances Customer Service with Aeris PORTAL
Transforming customer service through a digital experience
Digitization has brought new ways for lessors to engage customers and serve their demanding information needs 24×7. User self-service experiences in the e-commerce world have set high customer expectations of being able to have the same information transparency while doing business.
In response, lessors are reinventing themselves with digital transformation projects to serve their customers better and become operationally more efficient. FTAI Aviation (“FTAI”) has always been at the forefront in its approach to serve the time-sensitive and information needs of their customers.
This case study highlights how FTAI Aviation enhances customer service by leveraging a digital platform. The technology has enabled them to serve the ever-increasing real-time information needs of their airline customers. The firm’s recent entry into new aviation-related businesses also opens up the ability to upsell and cross sell more efficiently, using technology. This helps sales teams focus on closing deals, instead of constantly chasing the information demands of their customers.
The Need
FTAI Aviation wanted to differentiate itself in a very competitive industry by setting up a technology centric platform that their customers could use to access time sensitive information at any time. This would help their lessees plan their fleet with real-time information about FTAI’s growing fleet or other operational information. The approach to fleet planning, especially around engines, has significantly changed with COVID. Airlines are less focused on leasing new airplanes and more on finding engines that would help them defer very expensive shop visits. In a post-COVID world, airlines are going to continue to find new ways of conserving cash, given high levels of debt they have taken on during the pandemic. FTAI realised the importance of helping customers with access to time-sensitive data and provide a way for airlines to get information in real time.
“We were looking to provide unparalleled convenience and efficiency to our customer base. We found that in the LeaseWorks portal.”
David Moreno, COO, FTAI Aviation
FTAI Aviation:
- $1.8 billion in assets
- 42 countries
- 70 operators
- 199 engines
- 80 aircraft
(Data as of March 31st 2021)
“We can now let airlines find information on their terms… what they need, whenever they need it.”
David Moreno, COO, FTAI Aviation
The Solution
In order to meet this requirement and serve customers spread across the globe, the digital platform had to be scalable, easy to use and convenient to FTAI’s customers.
FTAI collaborated with LeaseWorks to implement the LeaseWorks Portal solution, enabling customers to:
- Search for real-time asset inventory to streamline fleet planning
- File utilization electronically to cut down invoice turnaround times
- Centralize invoice aging to bring transparency around payment delays
- View individual asset profiles including shop visit information and MR fund allocations to customers.
Download PDF
About FTAI Aviation:
Founded in 2011, Fortress Transportation and Infrastructure Investors LLC (NYSE: FTAI) is publicly traded company, that owns and acquires high-quality jet engines and commercial aircraft. FTAI Aviation excels at structuring bespoke leases that meet operational and economic requirements. Offices in New York, Miami, London, Dublin and Dubai.
For more information visit: https://www.ftaiaviation.com/
About LeaseWorks
LeaseWorks provides cloud-based software tools that help customers save costs, reduce risk and optimize revenue. LeaseWorks is dedicated to helping lessors and airlines make critical decisions about their assets, with real-time information from any device.
For more information on LeaseWorks please visit https://lease-works.com